Customer engagement and end-user services: Amazon Connect, Amazon WorkSpaces, and Amazon AppStream 2.0

By the end you’ll be able to

• Identify Amazon Connect as a cloud contact centre service for customer engagement use cases.
• Explain Amazon WorkSpaces as a managed virtual desktop service that delivers persistent desktop environments to users.
• Differentiate Amazon AppStream 2.0 from Amazon WorkSpaces by recognizing that AppStream 2.0 streams applications rather than full desktops.