Use remote-support tools, basic scripting logic and routine automation

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Compare remote-support methods and tools, including attended and unattended access, screen sharing, secure remote shells and remote assistance platforms.
Apply secure remote-support practices by verifying identity, obtaining consent, protecting sessions and documenting actions taken on the endpoint.
Interpret basic scripting and programming logic, including variables, comments, branches, loops and simple input/output operations.

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Differentiate script execution considerations such as permissions, execution policy, paths and the risks of running untrusted code.

Evaluate when automation is appropriate versus when a manual support step, escalation or change-control review is required.

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