Troubleshoot Windows configuration, networking and user-profile issues

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Troubleshoot Windows configuration issues involving incorrect system settings, display or device options, mapped resources, printer settings, power configuration, updates, and other local operating-system preferences.
Diagnose networking problems in Windows, including incorrect IP configuration, DNS issues, gateway or routing problems, connectivity loss, name-resolution failures, limited resource access, and profile-specific network symptoms.

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Troubleshoot mobile OS, email and application issues1 h 15 min of study

Use built-in tools and settings to identify whether a problem is caused by local configuration, network services, firewall rules, credential problems, or remote-resource availability.

Troubleshoot user-profile issues such as corrupt profiles, temporary profiles, missing desktop items, inaccessible user settings, logon problems, and profile-permission errors.

Apply and verify corrective actions, including renewing configuration, correcting settings, repairing or recreating user profiles, and confirming access to local and network resources.

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