Plan and optimise quality of products and deliverables

By the end you’ll be able to

• Gather quality requirements for deliverables and plan quality processes, metrics and tools
• Manage the cost of quality (prevention, appraisal, internal failure, external failure) and sustainability in deliverables
• Distinguish quality assurance from quality control and apply quality tools (cause-and-effect, Pareto, control charts including rule of seven, histograms, check sheets, scatter diagrams)