Refunds and cancellation.

Pro renews automatically every month or year until you cancel. To stop it:

1. Open your account page and choose Manage subscription under Plan and billing.
2. Choose cancel, and confirm.

Or email hello@courselo.org from the address on your account and ask us to cancel. Either way there’s no fee, and you don’t need to give a reason. We email you to confirm, with the date Pro ends.

Pro stays active until the end of the period you’ve already paid for, then your account moves to the free plan. Your progress, answers and study plan are all kept. Changed your mind before then? Turn renewal back on from Manage subscription.

If you cancel within 14 days of any of these payments, we refund that payment in full:

• your first payment for Pro, monthly or yearly;
• a yearly renewal;
• a payment for switching to the yearly plan.

The 14 days start the day after you pay and end at midnight (UK time) at the end of the 14th day: pay on 1 October and you have until the end of 15 October. Pro ends as soon as the refund is made. To ask for it, use Cancel and refund on your account page (it appears while a refund is available), or email hello@courselo.org. Any clear message that you want to cancel is enough; you can use the model cancellation form below, but you don’t have to. If you only turn off renewal in Manage subscription during those 14 days, we’ll remind you by email that a full refund is still yours to take.

For your first payment, this full refund is your legal right to cancel: Pro starts straight away, and you don’t give up that right by using it, so you pay nothing for the days you used. The same full refund after a yearly renewal or a switch to the yearly plan is our own promise, and goes further than the law requires today.

Yearly plans. We email you 30 and 7 days before each yearly renewal, with the date and the amount, so you can cancel before it if you want to. If it renews and you change your mind, you have 14 days from the renewal to cancel for a full refund.

Monthly plans. A month that has started isn’t refunded, but you can cancel at any time to stop the next payment, and Pro stays on until the end of the month you’ve paid for.

Price changes. If the price of Pro changes, we email you at least 30 days before it applies to you. It only ever applies from your next renewal, and you can cancel before then.

• We refund to the card you paid with, without undue delay and within 14 days of you telling us you want to cancel. There’s no fee.
• We usually refund straight away. Your bank may take 5 to 10 working days to show it on your statement.
• We refund the amount you paid, in the currency you paid in. If your bank converted it, the amount you get back in your own currency can differ slightly because of the exchange rate.
• We email you to confirm your cancellation and your refund.

If Pro isn’t working properly, or isn’t as we described it, tell us at hello@courselo.org. We’ll put it right, and if we can’t, you’re entitled to a price reduction or a refund, whatever the date. These are your rights under the Consumer Rights Act 2015, and this policy doesn’t affect them.

• Deleting your account cancels Pro straight away. A payment still inside its 14-day refund window (your first payment, a yearly renewal or a switch to yearly) is refunded in full; otherwise the time left isn’t. To keep Pro until the end of your period, cancel renewal first and delete your account afterwards.
• Bought by someone under 18 without permission? A parent or guardian can email hello@courselo.org and we’ll cancel and refund.
• If we close your account for a reason other than a serious breach of our terms, or stop running Courselo, we refund the Pro time you’ve paid for but can’t use.
• Disputing a charge with your bank? Please email us first: we can usually sort it out faster. Your rights with your card provider aren’t affected.

You don’t have to use this form: any clear message, or Cancel and refund on your account page, works just as well. If you’d like to use it, copy it into an email to hello@courselo.org.

Email hello@courselo.org. We aim to reply within 2 working days and to resolve complaints within 14 days. If we can’t agree, see “Complaints and disputes” in our terms. We may update this policy; the date at the top shows when it last changed, and changes never affect a payment you’ve already made.