Develop a common vision55 min of study
Manage conflicts1 h 10 min of study
Lead the project team: leadership style, empowerment and roles1 h 15 min of study
Build and sustain a high-performing team1 h 5 min of study
Engage stakeholders1 h 10 min of study
Align stakeholder expectationsReading · 0%
Manage internal and external customer expectations50 min of study
Help ensure knowledge transfer45 min of study
Plan and manage communication1 h 5 min of study

This unit is ≈31% of the PMP, across 9 lessons. Full syllabus

Lesson 6 of 9 · Domain I: people (33%)

Align stakeholder expectations

3 quick checks≈3% of the testCore: Core: tested on most papers

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By the end you’ll be able to

Categorise stakeholders and identify their expectations, assumptions and success criteria
Facilitate discussions and workshops that align conflicting expectations (facilitation, consensus building, decision methods such as fist-of-five, dot voting and Delphi)
Organise and act on mentoring opportunities for team members and stakeholders

Practice this skill

Adaptive questions on align stakeholder expectations.

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Escalate unresolved misalignment through governance only after facilitation has been attempted

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