Develop a common vision55 min of study
Manage conflictsReading · 0%
Lead the project team: leadership style, empowerment and roles1 h 15 min of study
Build and sustain a high-performing team1 h 5 min of study
Engage stakeholders1 h 10 min of study
Align stakeholder expectations55 min of study
Manage internal and external customer expectations50 min of study
Help ensure knowledge transfer45 min of study
Plan and manage communication1 h 5 min of study

This unit is ≈31% of the PMP, across 9 lessons. Full syllabus

Lesson 2 of 9 · Domain I: people (33%)

Manage conflicts

3 quick checks≈4% of the testCore: Core: tested on most papers

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By the end you’ll be able to

Identify conflict sources (priorities, schedules, resources, technical opinions, personalities, cost) and analyse the context and intensity before intervening
Choose and justify a resolution approach (collaborate/problem-solve, compromise/reconcile, smooth/accommodate, force/direct, withdraw/avoid) for the situation and urgency
Implement an agreed-on resolution strategy and communicate conflict management principles to the team and external stakeholders

Practice this skill

Adaptive questions on manage conflicts.

Practise this topic

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Establish a team charter and ground rules, and manage ground rule violations promptly, privately and consistently

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